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It doesn’t have to be this hard.

The company that designed, owns, and operates Basecamp is called 37signals, and we’ve been around as a company since 1999. We launched Basecamp, the product, in 2004 and have been improving it weekly ever since. Running a sane, responsible, sustainable business is part of our commitment to you.

We’ve been profitable for 25 straight years, we have zero debt, we’re privately held, and built to stay, not exit. Our employee handbook is also public for everyone to see how we run our business and treat our employees.

We’ve also written a number of bestselling books (REWORK, Remote, It Doesn’t Have to Be Crazy at Work) as well. The books detail how we’ve built, and run, such a unique, long-lasting company in a field full of sameness and short-term thinking.

You can email Jason Fried, our Co-Founder and CEO, any time at jason@basecamp.com. He doesn’t have an assistant, so he’ll read and respond to your emails personally.

We can make endless promises, but the numbers are what matter here. Our historical uptime over multiple decades is well over 99.99%, and you can see recent real-time history on our Status Page.

We aim to be fair and reasonable, just as we’d want to be treated. Our refund policy reflects that.

Absolutely. Our Co-Founder and CEO (Jason Fried) is available direct at jason@basecamp.com, and our other Co-Founder and CTO (David Heinemeier Hansson) is at david@basecamp.com. Please do reach out. They don’t have assistants or anyone who reads their emails, so you’ll hear from them directly.

We have a full security write-up available on the 37signals site. 37signals is the company behind Basecamp.

Data customers enter into Basecamp is stored in multiple, redundant data centers. That data is backed up several times a day, and copies of those backups are stored both locally and off-site to further reduce points of possible failure. Files customers upload are stored off-site and backed up to servers in a different geographic region.

Our servers are located in multiple data centers in the United States. We service customers from over 160 countries from these servers. We do not currently have data centers outside the US.

We don’t fill out custom security questionnaires, but we’ve prepared a summary security PDF which you can provide to your IT staff.

Absolutely, you can do it as often as you’d like. Plus, it’s entirely self-service and easy so you don’t need to ask anyone for help or permission. Further, we provide it in a format that allows you to browse it in a web browser so it’s actually useful. Here’s how exporting works.

Yes, Basecamp has a full-featured API (docs are hosted on GitHub). Hundreds of companies have written custom integrations, and our Integrations page links up third-party solutions for invoicing, accounting, time tracking, reporting, planning, asset management, contracts, proposals, and more.

Our customer support is widely considered to be among the best of the best. Everyone who works on our support team are expert specialists who know Basecamp inside and out, many having been with us for years and years, some over a decade. Further, we occasionally cycle every employee through support — including our CEO — so everyone has a chance to directly interact with customers.

You can ask support a question, or watch tutorials, or review the help guides, or attend a live walkthrough class and Q&A.

Currently we only offer Basecamp’s interface in English, although we have people in over 160 countries writing and sharing in their own native languages using Basecamp.

Nope, Basecamp replaces a whole set of separate products and saves you a ton of money. Basecamp has chat built in (no more Slack). Basecamp has exceptional task management in the form of to-dos and kanban-style Card Tables (no more Asana). And you can store and share all the files you need in a project (no more Dropbox). Basecamp also replaces document-based tools like Google Docs, Notion, etc. And yet, if you need to continue to use some of those tools, you can always link them up right from inside Basecamp using the Doors feature.

Basecamp is used by top notch marketers, ad agencies, designers, client services firms, consultants, software developers, freelancers, PR agencies, contractors, religious institutions, schools, non-profits, first responders, and many others. Over 75,000 organizations, across every industry imaginable, in 166 countries, use Basecamp for project management.

Our customers are primarily small or medium-sized companies with fewer than 100 full-time employees, but Basecamp is also used by teams inside many of the world’s largest companies.